Project & Operations Leader

Pam Sagarnaga.

SaaS and creative teams hire me to deliver complex work with intentional execution, clear priorities, and reliable systems. Specialized in leading cross-functional, remote teams across time zones.

See my work Let's talk
Scroll

I work with high-growth SaaS companies, creative agencies, and startups that are scaling fast, dealing with regulatory complexity, or just tired of projects that drag on forever. If you're a founder, creative director, or head of operations who needs someone to own delivery so you can focus on growth — that's my sweet spot.

Operations Management

Creative Department Zero-to-One Build

"Built and scaled creative operations from scratch, transitioning ownership away from the founder."

Context

Agency founder was handling all creative management while trying to scale the business, creating a bottleneck.

Challenges

No creative team structure, inconsistent quality, founder burnout, and inability to take on more clients.

What I Did

Performed operational diagnosis, recruited brand designers, coordinated freelance network, developed SOPs, and implemented ClickUp with AI automations for intake and delivery.

Outcomes

Fully transitioned creative oversight from founder, enabled consistent quality at scale, and established repeatable systems for growth.

Tools ClickUp, Google Drive, Slack, Figma, Make.com

Agile Transformation

Turning Low-Performing Team Into Most-Requested

"Reduced project delivery timelines by 25% and transformed struggling team into client-preferred resource."

Context

Development team was labeled low-performing due to missed deadlines and unclear priorities from Professional Services creating chaos across concurrent rollouts.

Challenges

Conflicting priorities, missed deadlines, team demoralization, and client dissatisfaction.

What I Did

Diagnosed root cause (conflicting priorities, not team performance), aligned on clear requirements, coached Professional Services on effective delivery, established a no-missed-deadlines commitment with scope alignment, and implemented agile frameworks for capacity planning.

Outcomes

25% reduction in delivery timelines, team became most-requested by clients, and contributed to regional expansion goals.

Tools Jira, Teams, MS Project

Project Recovery

Multi-Country Enterprise Implementation Coordination

"Managed development team supporting implementations across 6 countries with 6–18 month lifecycles."

Context

SaaS company expanding enterprise payroll platform across Latin America with complex regulatory requirements per country.

Challenges

SaaS platform complexity, country-specific requirements, and short turnarounds.

What I Did

Facilitated client workshops (remote and on-site), coordinated developers on critical features, and negotiated deliverables within realistic timelines.

Outcomes

Higher throughput, clearer ownership, and smoother execution for multi-channel initiatives.

Tools Asana, ClickUp, Slack, Google Workspace

Experience

SaaS and creative teams hire me to deliver complex work with intentional execution, clear priorities, and reliable systems. Specialized in leading cross-functional, remote teams across time zones.